Medical Transcription – Customer Care

Has it been 12 months since you compared services or pricing?

What value-added services are you receiving?

The following are the two divisions of our Customer Care Center.

Implementation Division
Once a decision is made to have ZyDoc provide you with transcription services, we work closely with the Implementation Manager to ensure all the necessary details are covered. This has proven to be a value-added step to a smooth start up. This division then monitors the incoming dictations, provides training for the transcriptionist to become familiar with your account and requirements, and monitors the quality of the work before returning you your documents. This is the main contact during the implementation phase. Once the Implementation Division has reported to you that all is operational and functioning on a day-to-day basis, and you have agreed to continue working with us, the account is transitioned to the Operations Division.

Operations Division
The Implementation Division will transition the account to Operations for day-to-day support. If at any time there are issues with your account, ZyDoc is available to help. Customer Care hours of operation are Monday through Friday, 9:00 a.m. to 5:00 p.m. ET. ZyDoc always has an operations team member on call during after hours, so our customers have 24/7 support. Your representative will provide you with contacts and phone numbers to ensure you are always able to contact someone, at any time. Medical transcriptionists are operational 24/7/365.