Medical Transcription – Technical

ZyDoc has dedicated technicians for each of our products: ZyDoc MFT and TrackDoc. In order to provide the best possible service to you, we utilize the following technology: Remote Access Support and CRM software.

Remote Access
Technical support is provided with our superb remote access capabilities. With your permission, our technicians remotely login to your workstation to see what you are seeing. Therefore troubleshooting is effective and efficient. If your facility has a firewall, providing remote support is not impacted by this service. This is only accessible with your permission for each and every occurrence. ZyDoc does not have access to your workstation without your knowledge and request for support.

Customer Relationship Management (CRM) Software
ZyDoc’s CRM software is a tracking system that provides our team with the capabilities to ensure any of your questions, requested changes, customization needs, or integration projects are tracked from start to finish. Each tracking ?ticket? is assigned to a team member and they are held accountable for completion of the work in a timely manner. These are monitored by the Executive staff to ensure they are in-tune with the organization and our customer?s needs.