Maximize Your EHR investment with ZyDoc Today

For hospitals and health systems who want to maximize their EHR investment, ZyDoc offers a cloud-based, mobile-friendly, HIPAA-compliant dictation service with EHR interoperability that saves time, money, and energy while simultaneously supporting richer clinical documentation, better patient care, better reimbursements, and decreased malpractice risk.

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Doctors can capture their clinical encounters accurately, efficiently, and naturally by simply speaking into their smartphone, telephone or digital recorder; then, using a process involving AI, speech recognition software, and medical documentation specialists, the dictations are formatted into highly accurate text, and inserted into the correct EHR fields. More easily managed than scribes, more accurate than speech recognition software alone, and less taxing than using a keyboard and mouse for data entry, ZyDoc offers the ideal clinical documentation solution.

  • Headquartered in New York, ZyDoc is a physician-led company with more than 25 years of experience providing dictation and transcription-based clinical documentation solutions to boost the productivity of leading practices, ASCs and hospitals.
  • More than 2,900 healthcare practitioners ranked ZyDoc Medical Transcription #1 in Support and Customer Care according to Black Book Market Research, who also ranked them #3 overall in their 2018 list of Top Medical Transcription Technology Services & Documentation Solutions.
  • Tech Radar has said that “facilities…will find plenty to like about (ZyDoc), including the choice of dictation devices, the multi-tiered plans, the professional transcriptionists, and the always available support.”
  • Also, ZyDoc has experience with successfully integrating its system into leading EHRs and has passed strict security requirements in order to become an athenahealth marketplace partner.

Mental Health

You guys are beyond great! I don’t get tired of complimenting the great and speedy service!

Victor Cordero, PsyD -

Mental Health

I love it! I am focused on getting the notes done, even when I am exhausted I have enough in me to get them done knowing your staff is doing the back end work.

Danielle Dronet, LISW-S - Center for Advanced Mental Health Practice (using ZyDoc's mobile app & Practice Fusion EHR)

Orthopedic

The doctors like the mobile app and they find it easy to use!

Sandy Wagner - Arlington Orthopedics

Mental Health

This organization raised my level of confidence which opened a door of opportunity to implement a major internal reorganization to outsource the internal transcription staff from the medical/surgical units and clinics.

Carmen D. - State mental health facility

Ophthalmology

We recommend ZyDoc to provide not only reliable service, but reliable technology for efficient workflow of patient documentation.

Roy W. -

Surgery Center

I have had nothing but positive experiences with the whole system right from the sales person down to our letters. The whole transition from our old dictation service to ZyDoc has been wonderful, and I would recommend them to anyone.

Kim Q. - Client since 2001, working at Medical Clinic with 15 employees

Ophthalmology

I can’t say thank you enough. ZyDoc has made my life so much easier!

Laurie Oliver - COE, Practice Administrator, Stolte Eye Center

IME

ZyDoc offers quick and proficient transcription services and always have friendly and professional staff available to help with any questions of concerns. ZyDoc is dependable and their services are user-friendly. Would definitely recommend to others to use.

Veronica Boiadjian - Dane Street, LLC

Ophthalmology

My doctors and I have been working with ZyDoc for over 10 years and we are happy with the service they provide. Anytime there have been technical issues, they are very responsive and quick to find resolution. Would highly recommend!

Debbie Moul - Pediatric Ophthalmology and Strabismus Associates, Inc.

Ophthalmology

We have been using ZyDoc for years and the ease of the system is fantastic and all of our providers are very satisfied.

Mary Ann Robinson - Katzen Eye Care and Laser Center

Ophthalmology

I just wanted you to know how pleased I am with the time accuracy ZyDoc provides. The patients and insurance companies are so pleased that they are getting their dictations within 24 hrs. after their scheduled appointments. Some are amazed! Also thank you for all your help and guidance when I need you!

- Michigan Neuro-Ophthalmology

Orthopedic

Professional service, fast turnaround, very efficient and excellent value for money!

Milan Oleksak, M.D. - Orthopaedic & Physiotherapy Associates

Orthopedic

I have never dealt with an easier transcription service. Rapid turnaround time for dictations and an easy to contact customer service.

Jennifer Biddle - Advanced Physician Services, PC

Mental Health

Turnaround time is excellent. Fast and efficient customer service.

Alejandro Arias, MD -

Mental Health

ZyDoc is amazing! Our doctors really enjoy how user-friendly the website is!

Administative Assistant - Nevada Department of Health and Human Services

Mental Health

Accuracy: The level of accuracy is exceptional and exceeds the expected accuracy standards! Customer service: Consistently amazing customer service. Never too busy and always makes you feel important. Communication: Working with ZyDoc to integrate our myAvatar EHR system and the committed communication is the key to our success. Thank you for all you do for us and thanks for always caring!

- Nevada Department of Health and Human Services Division of Child and Family Services

Urology

Our office has used ZyDoc for many years for our transcription needs. They provide us with fast and efficient service. They are a real “time” saver which allows us to focus more time with our patients. We look forward to continuing with their services.

Tammy Arbuckle - 1st Urology

Oral Surgery

Our practice has used ZyDoc Medical Transcription Service for approximately 9 years. The transcribed reports are always accurate and done timely. The service is both cost and time efficient. And very user friendly! We highly recommend their services.

Pam Sweat - MIRAGE CENTER OMS

Surgery Center

We love ZyDoc! The simplicity of getting it started to the quick support we receive makes the functioning of our surgery center quick and easy. Our docs find it to be simple and quick!

Lorena Reynoso, CPC - Nobility Management

Surgery Center

Implementing a new dictation service can be daunting and extremely time-consuming. Vicki Day managed the transition for our company and it was seamless. She continues to be extremely responsive and update or fix anything we need even after office hours. I would highly recommend ZyDoc as this has been a great transition and our physicians are very happy.

Chrissy Becker, RN - Physicians United Surgery Center

Cardiology

ZyDoc is not only an easy program to access and utilize, but their customer service and web connectivity also make it a very seamless process when trying to reconcile, resolve and troubleshoot issues.

Lawrence Estrada - Pueblo Cardiology Associates

ASCs

It has been really easy to get ZyDoc up and running at our new multi-specialty center. The team at Zydoc has been top quality and easy to work with and the physicians are finding the service very easy to use.

Amy Cooper - CEO, Green Mountain Surgery Center

Some of Our Satisfied Hospital Clients

ZyDoc Solves One of the Biggest Problems Physicians Face Today

ZyDoC quickly and accurately creates robust clinical encounter documentation within the EHR to support better reimbursements. The average physician – unaided by scribes or transcription software – can spend approximately 5 to 6 hours a day documenting, editing, and correcting their EHR data. Physicians complain about clumsy, unintuitive systems and the number of hours spent clicking, typing and trying to navigate them — which is more than the hours they spend with patients. This can not only lead to burn out and turn their attention away from patient care, but many of their notes are sparse and error prone, complicating both patient care and billing. More gravely still, investigations have found that alarming reports of patient deaths, serious injuries and near misses — thousands of them — tied to software glitches, user errors or other flaws have piled up, largely unseen, in various government-funded and private repositories.

Some organizations have attempted to remedy this issue with scribes, but they are often time consuming to manage from an HR perspective, as well as costly to train. The average scribe is a low-wage worker without a medical background and must undergo extensive training to ensure the data they capture is accurate; even then, most physicians must still spoon-feed them information.

Besides using scribes, some providers have invested in speech recognition software – such as Dragon™ – but these have high implementation costs, are strenuous to maintain from an IT perspective, often require ancillary hardware, and suffer from low levels of physician engagement; in fact, 23% of providers have no intention of ever adopting it. Additionally, speech recognition software is often integrated into EHRs with widely varying degrees of actual effectiveness. Further, physicians must both proofread what’s transcribed, and constantly click through their EHR fields – or copy/paste information – to get the data where it needs to be.

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The Benefits of Integrating Your EHR with ZyDoc

Improved Workflow & Productivity
Avoid The EHR Data Entry Burden
No Software Installation
Maximize Reimbursements
Decrease Malpractice & Audit Risks
Achieve Meaningful Use

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How It Works

Dictate Anytime, Anywhere

Doctors can dictate anytime, and from anywhere by smartphone, digital recorder, tablet or telephone

ZyDoc Transcription

Our specialty-specific medical typists and editors transform dictations into highly accurate documentation

EHR Charting

Transcribed documents can be inserted into the appropriate sections of any EHR

 

How ZyDoC Works For You

ZyDoc’s dictation-based, EHR integrated solution overcomes all these shortcomings in an accurate, cost-effective and easily deployed manner by utilizing a hybrid technology and service model. Their smartphone app allows for easy recording of physician notes from anywhere, and at any time; thereafter, the recordings are then quickly and accurately transcribed by specialty-specific medical language typists and editors for quality assurance. Physician schedules are automatically integrated into the system, meaning doctors need to simply select which patient they’re seeing, choose the procedure being performed – discharge summary,  OP report, consult, follow-up letter, etc. – to load a customized EHR template, and begin speaking. By dictating a word or phrase, “normals” or “macros” can be stored on the platform in order to pre-fill these templates.

Once initially transcribed, the documentation is enhanced by AI to ensure proper punctuation and formatting, before being reviewed by US-based document specialists. The fully corrected documentation is then inserted into the doctor’s EHR in the correct fields with a minimum 98% guaranteed accuracy, resulting in an average 61% increase in documentation efficiency over pointing and clicking by using a mouse and keyboard for data entry.

How ZyDoc Differs from an Offshore Transcription Service

Unlike traditional offshore transcription services that require 24 or even 48 hours for delivery, ZyDoc can turn dictation jobs around in under 4 hours; discharge summaries in particular can be returned under 2 hours, enabling more frequent same-day discharges. Their documentation specialists are highly educated and extensively trained, even within healthcare specialties, enabling them to work more rapidly and accurately than traditional scribes, catching mistakes that physicians often overlook. Additionally, every specialist is extensively background checked and trained in HIPAA regulations to ensure optimal client data security.

Crucially, as a cloud-based system, ZyDoc can be flexibly deployed and does not need to disrupt or be a replacement for any other clinical documentation software or services already being within a hospital or health system. This maximizes physician satisfaction on two fronts: those that are content with their current tools can continue to use them, and those dissatisfied with overly manual and strenuous data capture methods can drastically improve their performance by making the switch to ZyDoc.

How ZyDoc Maintains Security For Your Hospital

All dictation files and transcriptions are never stored locally; instead, they are stored in ZyDoc’s cloud-based TrackDocTM platform, which is a highly secure, Microsoft Azure Cloud platform that’s accessible to clients from any Internet browser and meets HITRUST security standards. The ZyDoc platform and process is 100% HIPAA compliant. The platform is easy to deploy, requires minimal IT oversight, fits in to existing clinical workflows, and can be trained for in less than 10 minutes thanks to its intuitive interface. ZyDoc can be deployed to as many or few providers at any given time, as well as supported and administered remotely by ZyDoc personnel.

How ZyDoc Can  Streamline its Rollout Plan for Your Hospital or Health System

In order to demonstrate its feasibility, ZyDoc’s cloud-based system can be initially rolled out to only a handful of doctors or a specific department.  The ZyDoc system can also be deployed at no upfront cost to the client. Ultimately, for any hospital or health system, higher revenue-capture is realized almost immediately, as each encounter is handled more efficiently by the provider right after rollout.


Frequently Asked Questions About ZyDoc

How does ZyDoc Address Business Leadership Concerns?

  • Implementation in days, not weeks
  • No additional IT or administrative personnel required
  • 90% of dictation files transcribed within two hours
  • Guaranteed documentation accuracy of up to 99.6%
  • Better reimbursements through more robust clinical documentation

How does ZyDoc Address Security & Privacy Officer Concerns?

  • HIPAA Compliant Controls
  • HI-Trust Certified Environment
  • Background checked, U.S. based personnel
  • No data stored locally, ever
  • Granular control of user access & account privileges with full HIPAA tracking

How does ZyDoc Address Information Technology Leader Concerns?

  • No software installation necessary
  • Browser & device agnostic
  • No additional IT personnel required
  • Dedicated HL7, FHIR and API integrations team

How does ZyDoc Address Provider Concerns?

  • Fits into existing workflows
  • Intuitive, easy-to-use interface
  • Strict quality assurance process
  • US based customer support team
  • Experience working with all medical specialties
  • Generates highly accurate, robust clinical documentation
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